Delivery Information

Free delivery is available to most UK mainland addresses

For deliveries elsewhere such as Offshore Islands, Isle of Wight, Isle of Man, Aberdeenshire, Cornwall, Highlands,  Northern Ireland please email us for a quote.

Delivery Times

Delivery is usually within 3-7 working days. Most fires and stoves are delivered within 3-7 working days, fireplaces and electric suites are delivered within 7-14 working days. A sales representative will contact you by phone or email to confirm the delivery date. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods may sometimes be outside our control.

Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for despatch of the goods.

For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Please note free delivery is a one man service. Please make provision to assist the delivery driver when ordering large products such as fireplaces, stoves, electric suites etc. Two man delivery is available on request but will incur extra charges, please call for details.

2 Man Delivery

The free 2 man delivery service is available on all Be Modern & Gallery Fireplaces to the room of your choice. They will book in your delivery after the order has been placed and will contact you 30mins before the delivery is to take place. Once they are at your property they will take the order to the room of your choice and remove all excess packaging for your convenience.